Privacy Policy
Last Updated & Effective Date: August 23, 2026
This Privacy Policy explains how Whiptail Coffee LLC (“Whiptail Coffee,” “Whiptail,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use the Whiptail Coffee website, create a customer account, place an order, start a subscription, or contact us.
INFORMATION WE COLLECT
Depending on how you interact with the website, we may collect the following categories of personal information:
• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Account information, such as your login credentials, saved addresses, subscription selections, and account preferences.
• Order and transaction information, such as products purchased, subscription details, order history, discounts, shipping status, returns, refunds, and customer-service communications.
• Payment-related information, such as payment status, card type, and the last digits of your payment card. Complete payment card information is generally collected and processed by Stripe rather than stored by Whiptail Coffee.
• Device and website usage information, such as your IP address, browser type, device type, pages viewed, referring pages, timestamps, cookie identifiers, and interactions with the website.
• Information you provide when contacting us, such as messages, questions, photographs, reviews, and other communications.
We do not intentionally collect Social Security numbers, government identification numbers, medical information, biometric information, or other sensitive personal information through the website.
HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, start a subscription, contact us, or otherwise provide information.
• Automatically through Squarespace, cookies, and similar website technologies.
• From Stripe when it processes a payment or provides transaction, payment-status, authentication, or fraud-prevention information.
• From shipping carriers and other service providers that help us fulfill orders, deliver packages, prevent fraud, or operate the website.
HOW WE USE INFORMATION
We use personal information to:
• Process payments and complete transactions.
• Fulfill and ship orders.
• Create and manage customer accounts.
• Administer recurring subscriptions.
• Communicate about orders, deliveries, subscriptions, payments, refunds, account activity, and customer-service requests.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Understand general website traffic and activity through Squarespace Analytics.
• Detect and prevent fraud, unauthorized transactions, security incidents, and misuse.
• Maintain business, tax, accounting, and transaction records.
• Comply with legal obligations, enforce our agreements, protect our rights, and establish or defend legal claims.
EMAIL COMMUNICATIONS
Whiptail Coffee does not currently use customer information to send promotional marketing emails.
We may send transactional or service-related emails concerning:
• Order confirmations.
• Shipping and delivery updates.
• Subscription confirmations and renewals.
• Subscription changes or cancellations.
• Payment problems.
• Refunds or replacements.
• Customer account activity.
• Responses to questions or customer-service requests.
These communications are necessary to administer your order, account, or subscription and are not promotional marketing emails.
If Whiptail Coffee begins offering optional marketing emails in the future, we will request any consent required by law and provide an unsubscribe option.
WEBSITE PLATFORM AND HOSTING
The Whiptail Coffee website is hosted through GoDaddy and uses Squarespace for website management and ecommerce functions.
GoDaddy may process technical information, such as IP addresses, device information, server logs, and security information, to provide website hosting, domain, security, and related technical services.
Squarespace may process personal information and website usage information on our behalf to provide:
• Shopping cart and checkout functions.
• Customer accounts.
• Subscription management.
• Website security.
• Order processing and administration.
• Necessary cookies.
• Optional analytics and performance cookies.
• General website analytics.
GoDaddy’s and Squarespace’s handling of information is also governed by their respective privacy policies and applicable agreements.
STRIPE
We use Stripe to process payments.
Stripe may collect and process payment card information, billing information, contact information, transaction details, device information, authentication information, and fraud-prevention information.
Whiptail Coffee generally does not receive or store complete payment card numbers. We may receive limited payment information, such as payment status, card type, expiration information, and the last digits of the card.
Stripe’s handling of personal information is governed by its own privacy policy.
COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files stored on a visitor’s device.
Squarespace uses necessary cookies to operate essential website features, including:
• Website security.
• Shopping cart functions.
• Checkout.
• Customer accounts.
• Subscription management.
• Session and preference settings.
These necessary cookies cannot be disabled through the Whiptail Coffee cookie banner because the website may not function properly without them.
With a visitor’s permission, Squarespace may also use optional analytics and performance cookies to help us understand general website activity, such as visits, pageviews, device types, and how visitors navigate the website.
Visitors may use the Whiptail Coffee cookie banner to accept, decline, or manage optional cookies.
Blocking or deleting cookies through your browser may affect certain website functions.
SQUARESPACE ANALYTICS AND ACTIVITY LOG
Whiptail Coffee may use Squarespace Analytics to view general, aggregated information about website traffic and activity.
Whiptail Coffee has disabled Squarespace’s detailed Activity Log and does not use it to review individual visitor activity.
We do not currently use Google Analytics or another separately installed third-party website analytics service.
ADVERTISING
Whiptail Coffee may occasionally purchase or run advertisements on third-party platforms such as Instagram or Google Ads.
We do not currently use the Meta Pixel, Meta Conversions API, or another third-party advertising pixel on the Whiptail Coffee website to track visitors for targeted advertising.
Third-party platforms may independently collect information when you use their websites or apps, interact with an advertisement, or click a link. Their collection and use of information are governed by their own privacy policies.
If Whiptail Coffee adds an advertising pixel or targeted-advertising technology to the website in the future, we will update this Privacy Policy and provide any notice, consent mechanism, or opt-out option required by law before using it.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to service providers and contractors that perform services for Whiptail Coffee, including:
• Squarespace for website hosting, ecommerce functions, customer accounts, subscriptions, cookies, and analytics.
• Stripe for payment processing, authentication, and fraud prevention.
• Shipping carriers for package delivery and tracking.
• Professional advisers, insurers, financial institutions, accountants, and other business-service providers when reasonably necessary.
We may also disclose information:
• When required by law, court order, subpoena, or other legal process.
• To protect the rights, safety, property, and security of Whiptail Coffee, our customers, or others.
• To investigate fraud, unauthorized transactions, security incidents, or violations of our policies.
• In connection with an actual or proposed merger, financing, reorganization, sale of assets, or similar business transaction.
• At your direction or with your consent.
Service providers may use personal information only as permitted by their agreements with us and applicable law.
NO SALE OR SHARING OF PERSONAL INFORMATION
Whiptail Coffee does not sell personal information.
Whiptail Coffee does not share personal information with third parties for cross-context behavioral advertising or targeted advertising.
If these practices ever change, we will update this Privacy Policy and provide any notice and opt-out mechanism required by law before beginning the practice.
YOUR PRIVACY CHOICES
You may:
• Decline or manage optional cookies through the cookie banner.
• Adjust cookie controls through your browser.
• Update eligible information through your Whiptail customer account.
• Contact us to request correction of inaccurate account or order information.
• Contact us to request deletion of your customer account or certain personal information, subject to legal and operational retention requirements.
• Contact us with questions about how your information is collected or used.
To make a privacy request, email info@whiptail.coffee.
We may need to verify your identity and authority before completing a request. We will respond as required by applicable law.
CALIFORNIA PRIVACY RIGHTS
Depending on which California privacy laws apply to Whiptail Coffee and your information, California residents may have rights to request:
• Information about the personal information collected, used, or disclosed.
• Access to certain personal information.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Information about the categories of service providers or third parties that receive personal information.
• An opt-out from the sale or sharing of personal information.
Whiptail Coffee does not sell personal information or share it for cross-context behavioral advertising.
Whiptail Coffee may not meet the legal thresholds that make every California consumer privacy requirement applicable. We will nevertheless evaluate reasonable privacy requests and respond as required by applicable law.
We will not discriminate against you for exercising an applicable privacy right.
DO NOT TRACK AND OPT-OUT PREFERENCE SIGNALS
Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to traditional Do Not Track signals, the website may not respond to them.
Where required by law and technically supported, we will honor recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.
Because Whiptail Coffee does not sell personal information or share it for targeted advertising, an opt-out preference signal will not change those practices.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Maintain customer accounts and subscriptions.
• Process and document orders, payments, refunds, and deliveries.
• Meet tax, accounting, and recordkeeping obligations.
• Resolve disputes and respond to customer-service requests.
• Prevent fraud and security incidents.
• Enforce agreements.
• Comply with applicable law.
Retention periods vary depending on the type of information and the reason it was collected.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
Payments are processed through Stripe, and the Squarespace checkout uses security measures designed to protect transaction information.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
CHILDREN’S PRIVACY
The website is not directed to children under 13, and Whiptail Coffee does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the website, contact info@whiptail.coffee so we can review and, when appropriate, delete it.
THIRD-PARTY WEBSITES AND SERVICES
The website may contain links to third-party websites or services, including Instagram, shipping carriers, Squarespace, and Stripe.
Their privacy practices are governed by their own policies. This Privacy Policy does not apply to information collected independently by third parties.
UNITED STATES PROCESSING
Whiptail Coffee operates in the United States.
Personal information may be processed and stored in the United States and other locations where Squarespace, Stripe, shipping carriers, and other service providers operate, subject to applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices, technology, service providers, legal requirements, or business operations.
When we update the policy, we will post the revised version on the website and change the effective date or “Last updated” date at the top.
We will provide additional notice when required by applicable law.
CONTACT US
Whiptail Coffee LLC
2322 5th St
Berkeley, CA 94710
Email: info@whiptail.coffee