Subscription Policy
Last Updated & Effective Date: August 23, 2026
This Subscription Policy applies to recurring coffee subscriptions purchased through the Whiptail Coffee website.
By purchasing a subscription, you agree to the recurring charges, renewal terms, cancellation procedures, and other conditions described below.
AUTOMATIC RENEWAL
Whiptail Coffee subscriptions renew automatically until canceled.
By starting a subscription, you authorize Whiptail Coffee and its payment service providers to charge your selected payment method automatically at the price and frequency shown during checkout, plus applicable taxes and shipping charges.
Your subscription renewal date is based on the date you originally subscribed. For example, if you purchase a monthly subscription on the 10th of the month, future charges will generally be processed on or around the 10th of each applicable month.
Renewal timing may vary slightly because of weekends, holidays, payment processing, or other circumstances.
SUBSCRIPTION DISCLOSURES AND CONSENT
Before completing a subscription purchase, the checkout process will disclose:
• That the subscription renews automatically until canceled.
• The subscription price.
• The billing and delivery frequency.
• Applicable shipping charges and taxes.
• How the subscription can be managed or canceled.
• Any other material subscription terms.
By affirmatively accepting the subscription offer and completing checkout, you agree to the recurring charges and subscription terms shown.
SUBSCRIPTION CONFIRMATION
After completing your initial subscription order, you will receive an order confirmation email containing your subscription details and information about managing your subscription.
The confirmation email may include the subscription product, amount charged, billing frequency, renewal information, and instructions for accessing your customer account.
Keep this confirmation for your records.
MANAGING YOUR SUBSCRIPTION
You may manage your subscription through your Whiptail customer account.
Depending on the account options available, you may be able to:
• Review your subscription details.
• View your next renewal date.
• Update eligible account or payment information.
• Pause future renewals.
• Cancel the subscription.
If you cannot access your account or need assistance, contact info@whiptail.coffee.
PAUSING OR CANCELING FUTURE RENEWALS
You may pause or cancel your subscription at any time through your Whiptail customer account.
You may also contact info@whiptail.coffee if you cannot access your account or would like Whiptail Coffee to cancel the subscription for you.
To prevent the next automatic renewal charge, you must pause or cancel the subscription before your next scheduled billing date.
Canceling a subscription stops future renewals. It does not automatically cancel or refund an individual order that has already been charged or processed.
CANCELING A PROCESSED SUBSCRIPTION ORDER
If a subscription renewal has already been charged, canceling the subscription will prevent future renewals but will not automatically cancel the order created by that charge.
To request cancellation and a full refund for a processed subscription order, contact info@whiptail.coffee before Friday at 12:00 p.m. Pacific Time preceding the applicable Saturday roast day.
Requests received after the Friday cutoff will be reviewed individually and may be denied if roasting, fulfillment, or shipment processing has begun.
SUBSCRIPTION REFUNDS
Approved refunds for subscription orders are generally issued to the original payment method.
Subscription order refunds may be appropriate for:
• A cancellation request received before the Friday cancellation cutoff.
• A duplicate, unauthorized, or incorrect payment.
• A damaged, materially compromised, incorrect, or missing item.
• An order Whiptail Coffee cannot ship.
• An unwanted gift, when Whiptail Coffee approves the request.
• Another circumstance in which Whiptail Coffee determines that a refund, replacement, or store credit is warranted or required by law.
Additional details are available in our Returns and Refunds Policy.
ROTATING COFFEES AND SUBSTITUTIONS
Whiptail Coffee subscriptions may include rotating, seasonal, or changing coffee selections.
The specific coffee included in a subscription may change between shipments based on availability, seasonality, crop cycles, and the subscription option selected.
If a scheduled coffee is unavailable, Whiptail Coffee may substitute a reasonably comparable coffee, contact you about an alternative, delay the order with notice, or cancel and refund the affected order.
PRICE AND SUBSCRIPTION CHANGES
Whiptail Coffee may change subscription prices, shipping charges, product selections, delivery frequencies, or other subscription terms.
We will provide advance notice of a price increase or other material change when required by applicable law. The notice will explain the change, when it takes effect, and how to cancel the subscription.
You may cancel your subscription before the change takes effect.
FAILED OR DECLINED PAYMENTS
If a recurring payment fails or is declined, Whiptail Coffee or its payment service provider may retry the charge or ask you to update your payment method.
We may skip a shipment, pause the subscription, or cancel the subscription if payment cannot be completed.
You remain responsible for authorized charges incurred before the subscription is canceled.
SHIPPING
Whiptail Coffee generally roasts coffee on Saturdays and ships orders on Mondays.
The date your subscription is charged may be different from the date the order is roasted or shipped.
Carrier transit times begin after the order ships and are not guaranteed. Additional information is available in our Shipping and Delivery Policy.
ACCOUNT ACCESS
Customers are responsible for maintaining access to the email address and customer account associated with their subscription.
Contact info@whiptail.coffee if you cannot access your account, believe your account has been accessed without authorization, or need help managing a subscription.
CALIFORNIA SUBSCRIBERS
For subscriptions purchased by California consumers, Whiptail Coffee will provide automatic renewal disclosures, obtain affirmative consent, provide a retainable confirmation, offer online cancellation for subscriptions accepted online, and provide any renewal, promotional, price-change, or other notices required by applicable law.
CONTACT US
Whiptail Coffee LLC
2322 5th St
Berkeley, CA 94710
Email: info@whiptail.coffee