Returns and Refunds Policy
Last Updated & Effective Date: August 23, 2026
This Returns and Refunds Policy applies to purchases made through the Whiptail Coffee website. If something is wrong with your order, contact us at info@whiptail.coffee as soon as you identify the issue.
Refunds, replacements, and store credits are considered on a case-by-case basis and provided when warranted or required by applicable law.
Order Problems
Contact info@whiptail.coffee as soon as possible if your order:
• Arrives damaged or materially compromised.
• Contains an incorrect item.
• Is missing an item.
• Does not arrive.
• Includes a duplicate, unauthorized, or otherwise incorrect payment.
• Has another problem that prevents you from receiving what you ordered.
Include your order number, a description of the issue, and photographs of the product, packaging, and shipping label when applicable.
DAMAGED, INCORRECT, OR MISSING ITEMS
If an item arrives damaged, materially compromised, incorrect, or incomplete, Whiptail Coffee may provide a replacement, refund, store credit, or another appropriate resolution.
We may ask you to provide photographs or other information so we can evaluate the issue and, when applicable, submit a claim to the shipping carrier.
Do not discard a damaged item or its packaging until we confirm that it is no longer needed for review.
COFFEE QUALITY AND PERSONAL PREFERENCE
Roasted coffee is a perishable food product. We generally do not accept physical returns of opened coffee based only on personal taste.
Coffee is an agricultural product, and natural differences may occur between crops, roast batches, and seasonal offerings. Tasting notes describe our sensory impressions and are not guarantees of how a coffee will taste to every customer.
Please contact us if you believe the coffee is defective, contaminated, materially compromised, or materially different from what you ordered. We will review the circumstances and work toward an appropriate resolution when warranted.
unwanted Gifts
If you received an unopened Whiptail Coffee product as a gift and do not want it, contact info@whiptail.coffee before returning or discarding the item.
Gift-related refund or store credit requests are reviewed individually and are not guaranteed. Depending on the circumstances, an approved resolution may be issued as store credit to the gift recipient or as a refund to the original purchaser’s payment method.
We may require the original order number or other proof of purchase.
Payment Errors
Contact info@whiptail.coffee promptly if you believe you were charged incorrectly, charged more than once, or charged for an order you did not authorize.
We may request information necessary to locate the transaction and verify the issue. If we confirm a payment error, we will issue an appropriate refund or correction.
ORDER CANCELLATIONS
One-time orders and individual subscription orders may be canceled for a full refund until Friday at 12:00 p.m. Pacific Time before the applicable Saturday roast day.
To request cancellation, email info@whiptail.coffee.
Cancellation requests received after the Friday cutoff may be denied because roasting, fulfillment, or shipment processing may have begun.
SUBSCRIPTION CANCELLATIONS AND REFUNDS
Subscriptions renew and are charged automatically at the frequency shown during checkout, based on the date the customer originally subscribed.
Customers may pause or cancel future subscription renewals through their Whiptail customer account. Canceling or pausing a subscription before the next scheduled charge prevents future renewals.
Canceling a subscription after a renewal charge has been processed does not automatically cancel or refund the individual order created by that renewal.
To request cancellation and a full refund for a processed subscription order, contact info@whiptail.coffee before Friday at 12:00 p.m. Pacific Time preceding the applicable Saturday roast day.
Requests received after the Friday cutoff will be reviewed individually and may be denied if roasting, fulfillment, or shipment processing has begun.
RETURN AUTHORIZATION
Do not mail a product back to Whiptail Coffee unless we have approved the return and provided return instructions.
If a return is approved, the item should generally be unopened, unused, and in its original packaging unless the product is damaged, defective, or materially compromised.
We may require proof of purchase before approving a return, refund, replacement, or store credit.
Refund Method
Approved refunds are generally issued to the original payment method.
Gift-related resolutions may be issued as store credit to the gift recipient or as a refund to the original purchaser, depending on the circumstances.
Original shipping charges are generally nonrefundable unless the refund results from Whiptail Coffee’s error, an unshipped order, or another circumstance requiring a shipping refund by law.
REFUND PROCESSING TIME
Whiptail Coffee will submit an approved refund to the original payment method as promptly as reasonably possible.
After we submit the refund, the amount of time required for it to appear in your account depends on your bank, card issuer, or payment provider.
UNSHIPPED ORDERS
If Whiptail Coffee is unable to ship an order, we will cancel the affected order and issue a full refund, including applicable shipping charges.
If only part of an order can be shipped, we will contact you regarding the unavailable item and provide an appropriate refund, substitution option, or other resolution.
CONTACT US
Whiptail Coffee LLC
2322 5th St
Berkeley, CA 94710
Email: info@whiptail.coffee