Shipping and Delivery Policy
Last Updated & Effective Date: August 23, 2026
This Shipping and Delivery Policy applies to purchases made through the Whiptail Coffee website. If you have questions about an order, contact us at info@whiptail.coffee.
WEEKLY ROAST AND SHIPPING SCHEDULEE
Whiptail Coffee generally roasts coffee on Saturdays and ships orders on Mondays.
This is our normal production schedule and is not a guaranteed delivery date. Holidays, carrier closures, severe weather, inventory issues, unusually high order volume, and other circumstances beyond our control may affect roasting or shipment timing.
SHIPPING DESTINATIONS
We ship through the Whiptail Coffee website to valid residential and commercial addresses within the United States where our shipping carriers provide service.
International shipping is not currently available through our standard website checkout. Customers interested in an international order may contact info@whiptail.coffee to ask whether shipping is available to their destination and to receive a shipping quote.
International orders are reviewed individually and are not guaranteed. Customers are responsible for applicable customs duties, import taxes, brokerage fees, and compliance with their country’s import requirements. International delivery times may be affected by customs processing and carrier delays outside Whiptail Coffee’s control.
SHIPPING METHODS AND CHARGES
Available shipping methods, shipping charges, and estimated transit times are displayed during checkout.
Shipping charges are based on the selected delivery method, destination, package weight, and other applicable carrier factors.
DELIVERY ESTIMATES
Estimated delivery times begin after the order has been transferred to the shipping carrier. Carrier delivery estimates are not guaranteed.
If we cannot ship your order within the time stated during checkout or in our order communications, we will notify you and provide any delay option, cancellation option, or refund required by applicable law.
TRACKING INFORMATION
When tracking is available, it will be sent to the email address associated with the order.
Tracking information may take additional time to update after the carrier receives the package.
SHIPPING Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact info@whiptail.coffee as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment processing.
If an order is returned because the address provided was incorrect or incomplete, or because the package was refused or not collected, additional shipping charges may be required before the order can be reshipped.
DELAYED, LOST, OR MISSING PACKAGES
If tracking shows that your package is delayed, contact the shipping carrier first for the most current delivery information.
If tracking shows that your package was delivered but you cannot locate it, check the delivery location, surrounding property, household members, neighbors, mailroom, front desk, or other secure delivery areas before contacting us.
If the package still cannot be located, email info@whiptail.coffee as soon as possible with your order number and tracking information. We will review the situation and, when appropriate, work with the shipping carrier.
Whiptail Coffee is not responsible for carrier delays or theft occurring after confirmed delivery, except where responsibility is imposed by applicable law. We will review reported delivery issues on a case-by-case basis and work toward an appropriate resolution when warranted.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, materially compromised, incomplete, or incorrect, contact info@whiptail.coffee as soon as you identify the issue.
Include your order number, a description of the problem, and photographs of the item, packaging, and shipping label when applicable.
Depending on the circumstances, Whiptail Coffee may provide a replacement, refund, store credit, or another appropriate resolution.
ORDER CANCELLATIONS
One-time orders and individual subscription orders may be canceled for a full refund until Friday at 12:00 p.m. Pacific Time before the applicable Saturday roast day.
To request cancellation, email info@whiptail.coffee.
Cancellation requests received after the Friday cutoff may be denied because roasting, fulfillment, or shipment processing may have begun.
Canceling a subscription does not automatically cancel or refund an individual subscription order that has already been charged. To request cancellation of a processed subscription order, contact us before the Friday cancellation cutoff.
Unshipped Orders
If Whiptail Coffee is unable to ship an order, we will cancel the affected order and issue a full refund, including applicable shipping charges.
If only part of an order can be shipped, we will contact you regarding the unavailable item and provide an appropriate refund, substitution option, or other resolution.
CONTACT US
Whiptail Coffee LLC
2322 5th St
Berkeley, CA 94710
Email: info@whiptail.coffee